Help & support

Answers to common questions. If you’re still stuck, get in touch and we’ll help.

Contact us

Our support email is coming soon. In the meantime, the answers below cover most questions.

Common questions

My sign-in code hasn’t arrived

Codes usually arrive within a minute. Check your spam or promotions folder, make sure the email address is spelled correctly, then tap “Resend code” in the app.

I got a new phone. Will I lose my bookings?

No. Your bookings, team, payments and inventory are backed up to your account. Install GlamTeam on the new phone and sign in with the same email.

Does GlamTeam work without internet?

Yes. You can add and edit bookings offline. Your changes are backed up automatically the next time you’re connected. Pull down on your bookings list to back up straight away.

I’m not getting reminders

Make sure notifications are allowed for GlamTeam in your phone’s Settings, and that the reminder is switched on for the booking (open the booking → Reminders).

How do I delete my account?

In the app, open the menu (☰) → Account settings → Delete my account. See our account deletion page for full details.